Terms

TERMS

Any deposits made to hold a specific animal are non-refundable but transferable to any other available animal.

Live Animal Shipping & Handling:

For live arrival guarantee on animal orders, you must pick up at a FedEx Ship Center. We do this for the safety of the animal, so it can be kept in a temperature-controlled environment until pick up. If you cannot find your nearest ship center, we will locate one for you. Under the "comments section" please provide preferred date of arrival for your order. After your order is processed you will be sent a confirmation email with details about your order. Once the package is shipped, you will receive a tracking number. We ship animals year-round Mondays through Thursdays, depending on weather. With the exception of amphibians and invertebrates, in which case temperatures must be above 30° at night for shipping to be available.

All animals are shipped in Styrofoam insulated boxes. We will add 40-hour heat packs and if needed Cryo/cold Packs dependent on weather and the specific animal's needs. We are a certified animal shipper with FedEx. All animals ship priority overnight. For packages under six pounds shipping is flat rate $65.00. For any larger adult animal such as Iguanas, Snakes, Tortoises, Monitors, and Tegus additional shipping fees will apply. You will be provided with a quote for additional shipping in your order confirmation email.

Do not open animal packages in your vehicle. Or our warrantee is void. Please wait until you arrive home to open the package. Do not put your new animal under or on direct heat. As there are temperature regulating elements in the package to ensure the animal stays the correct temperature range for travel. Animals will need to be acclimated slowly to room temperature before being introduced to their new enclosure. Do not place them directly under heat sources in the enclosure, instead place them midway allowing them to self-acclimate to their preferred spot in the enclosure.

Upon receiving the package, if the animal is D.O.A (Dead On Arrival) you must contact us by phone or email immediately. Within 1-3 hours of arrival to your home or our guarantee is void. If receiving an animal during the winter months, please allow the animal time to acclimate at room temperature for at least 30 minutes to 1 hour after arrival. When reptiles and invertebrates get too cool, they may be sluggish or even appear to be dead. Do not put animals under direct heat as this could shock their body. Once they have acclimated to room temperature you may place them into their enclosure.

If your animal is indeed D.O.A. and you cannot reach us by phone, please send us an email via your order confirmation email. Or at [email protected].

Depending on situation, shipping charge is non-refundable. Store credit will be the purchase price of the animal and only the animal.

We do not ship Iguanas, Tegus, or Burmese Pythons to Florida

Live Animal Guarantee

All animals are quarantined and confirmed healthy before they are put up for sale.

In store: Once a purchased animal leaves our premises, we are no longer responsible for its continued health. There are no animal refunds.

Shipping: After it has been confirmed you have received your animal from FedEx. You are responsible for its continued health.

DRY GOODS

Dry goods can be returned within 10 days of purchase with a receipt. Must be unused and in original packaging. If the product is defective, we will replace the product or issue a credit for the purchase price of the product. Must have a receipt.

If you receive a broken, defective product, or there is a fulfillment error, we will replace the item. Damaged items or mis-shipped items must be reported as soon as you receive the product and returned within 7 days of delivery (overseas customers have 14 days due to customs). After contacting us, we will send you a shipping return label to send the product back to us. After we receive the product back, we will send you out a replacement right away. For unwanted items they must be shipped back to us unused and in original packaging. After we receive the item you will be refunded the cost of the items only.