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Shipping LIVE ANIMAL & dry goods

1/1/2014

SHIPPING & HANDLING for live animals:

For a live arrival guarantee on animal orders, you must tell us to "hold package at Fed Ex hub" under the "comments section" of your order. You will need to provide us with your Fedex airport hub address, either in the comments section or in the shipping address. A "print & ship" is not an acceptable address. The airport hub is where the packages land for your area. That Fedex hub is where you will go to pick up your animal. We do this for the safety of the animal. So it can be kept in a temperature controlled environment and not got out on a hot or cold truck.

All our animals are shipped in styrofoam coolers. We add 40 hour heat packs for winter shipping and cool packs in the summer, when necessary. We are a certified reptile shipper with FedEx. We ship all reptiles priority overnight for a flat rate of $55 (for packages under two pounds) across the U.S.. Shipping fee also includes packaging materials.

Upon receiving the package, if the animal is D.O.A (Dead On Arrival) you must contact us (by phone or email) within 1 hour of arrival or our guarantee is void. If we do not answer the phone then send us an email. You will also need to provide proof of death by providing us with the animal or specific photos of it that we will require.  After providing the animal or photos and it has been determined that it is indeed our animal that we shipped to you. Then you shall receive store credit. There are no cash refunds.

The store credit will be the purchase price of the animal and only the animal. We do not refund for shipping. 

We ship live animals year round Monday through Thursday.

Shipping Time, Dry Goods -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Cost of packing materials and labor to pack the box are included in shipping cost.